Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"79e2b8331cfa298d3b9a42b2ad4c2cdbf49fd069_lout","branding":{"id":"4","key":"sup","name":"Contact Us","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5bab89d8-6c3d-46ec-a65f-2efc2a12bd99/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTBhYjQyZC00MzA1LTQ0NjEtOGFhYy05MjhhZjEzNmI3ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViYWI4OWQ4LTZjM2QtNDZlYy1hNjVmLTJlZmMyYTEyYmQ5OSI6WyJyZWFkIl19LCJleHAiOjE3Njg2MzYxMjQsIm5iZiI6MTc2ODYzNTUyNH0.YJMG56xXiQ4Lnbl8nTwbPLGYP4EsJTp9VAy3dNiL1ok&client=310ab42d-4305-4461-8aac-928af136b7dc&mode=fit","logoId":"5bab89d8-6c3d-46ec-a65f-2efc2a12bd99","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7fb944","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"sup","projectId":10008,"serviceDeskId":4,"name":"Contact Us","description":"<p>Welcome! Here at Grove Bags, we have a team of experts standing by to answer your questions. You can also reach our:</p>\n<p>Sales Team: +1 (833) TERPLOC (837-7562) x1<br> Sales Email: sales@grovebags.com</p>\n<p>General Support: +1 (833) TERPLOC<br> Support Email: support@grovebags.com</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[5],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[5],"key":""},{"id":"22","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[5],"key":""},{"id":"18","name":"Shipping and billing questions","descriptionHtml":"","callToAction":"Shipping and billing questions","introHtml":"<p>Choose this if you have questions about shipping or billing.</p>","icon":10536,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[5],"key":""},{"id":"23","name":"Suggest a new product or feature","descriptionHtml":"","callToAction":"Suggest a new product or feature","introHtml":"<p>Let us know your idea for a new product, size, or feature.</p>","icon":10535,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[5],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[5],"key":""},{"id":"17","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help with storing, packing, or sealing with our products? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[22,18,23,17,19,20,24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7b2ef9e7-07f1-386f-a794-093611388b06","appLinkName":"System Confluence","appLinkUrl":"https://grove-bags.atlassian.net/wiki","spaceKey":"RT","spaceName":"Response Templates","spaceUrl":"https://grove-bags.atlassian.net/wiki/spaces/RT","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":4,"kbLinkDomainURLs":["https://grove-bags.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTBhYjQyZC00MzA1LTQ0NjEtOGFhYy05MjhhZjEzNmI3ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2MzY3MjQsIm5iZiI6MTc2ODYzNTUyNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.s7jbsuo9VdsVYh-g0-q5UE6CcMxCn2AE541fmy8a3pU","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"310ab42d-4305-4461-8aac-928af136b7dc","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://grove-bags.atlassian.net/wiki","kbLinkDomainURLs":["https://grove-bags.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}