Contact Us

{"xsrfToken":"6d8aeceee703e7ea88829f9847b1f930368e4233_lout","branding":{"id":"4","key":"sup","name":"Contact Us","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5bab89d8-6c3d-46ec-a65f-2efc2a12bd99/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTBhYjQyZC00MzA1LTQ0NjEtOGFhYy05MjhhZjEzNmI3ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViYWI4OWQ4LTZjM2QtNDZlYy1hNjVmLTJlZmMyYTEyYmQ5OSI6WyJyZWFkIl19LCJleHAiOjE3NDUxNjc2MjksIm5iZiI6MTc0NTE2NzAyOX0.loVbh9DhFKaIlc6b126mohkbBnArSj16Y-B4UiuNJgA&client=310ab42d-4305-4461-8aac-928af136b7dc&mode=fit","logoId":"5bab89d8-6c3d-46ec-a65f-2efc2a12bd99","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7fb944","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"sup","projectId":10008,"serviceDeskId":4,"name":"Contact Us","description":"<p>Welcome! Here at Grove Bags, we have a team of experts standing by to answer your questions. You can also reach our:</p>\n<p>Sales Team: +1&nbsp;(833) TERPLOC (837-7562) x1<br> Sales Email: sales@grovebags.com</p>\n<p>General Support: +1 (833) TERPLOC<br> Support Email: support@grovebags.com</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[5],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[5],"key":""},{"id":"22","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[5],"key":""},{"id":"18","name":"Shipping and billing questions","descriptionHtml":"","callToAction":"Shipping and billing questions","introHtml":"<p>Choose this if you have questions about shipping or billing.</p>","icon":10536,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[5],"key":""},{"id":"23","name":"Suggest a new product or feature","descriptionHtml":"","callToAction":"Suggest a new product or feature","introHtml":"<p>Let us know your idea for a new product, size, or feature.</p>","icon":10535,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[5],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[5],"key":""},{"id":"17","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help with storing, packing, or sealing with our products? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://grove-bags.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[22,18,23,17,19,20,24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7b2ef9e7-07f1-386f-a794-093611388b06","appLinkName":"System Confluence","appLinkUrl":"https://grove-bags.atlassian.net/wiki","spaceKey":"RT","spaceName":"Response Templates","spaceUrl":"https://grove-bags.atlassian.net/wiki/spaces/RT","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":4,"kbLinkDomainURLs":["https://grove-bags.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTBhYjQyZC00MzA1LTQ0NjEtOGFhYy05MjhhZjEzNmI3ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUxNjgyMjksIm5iZiI6MTc0NTE2NzAyOX0.u1AJyOW3hNxdyOk6Ohbfd9tiUDir9Ybmn5ucAwZRHwQ","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"310ab42d-4305-4461-8aac-928af136b7dc","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://grove-bags.atlassian.net/wiki","kbLinkDomainURLs":["https://grove-bags.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=grove-bags","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6d8aeceee703e7ea88829f9847b1f930368e4233_lout","baseUrl":"https://grove-bags.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://grove-bags.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"310ab42d-4305-4461-8aac-928af136b7dc","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"53fe56e8aa664769aa7d2ba4dae07480","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}